SHIPPING

All orders will be shipped within 3 business days. We use Canada Post for our deliveries and

once your order has been shipped you will receive a confirmation email with your tracking number.

Currently we only ship to Canada and USA.

We offer flat rate shipping within Canada for $12 and to the USA for $17.

We offer free shipping on orders over $150.

 

We also offer free studio pick up in Toronto's west end on Mondays. 

ORDERING OUTSIDE OF CANADA?

Pictus Goods is not responsible for any additional fees such as duties or international taxes.

RETURN & EXCHANGE POLICY

Unfortunately, we cannot accept refunds or exchanges. With that being said, if you are truly unhappy with your product, please send pictusgoods@gmail.com a detailed email within 24 hours of receiving your items. Our main goal is to have satisfied customers and we would love the opportunity to make things right for you!

PRICE ADJUSTMENTS 

Please note that we do not offer price adjustments after you have purchased an item, regardless of a sale or promotion we may be having. 

ORDER ISSUES?

Oh no! If your parcel and/ or product arrives damaged, please send pictusgoods@gmail.com a clear picture and brief description of the damage within 24 hours of receiving it.